Updated Rules checked 2026-10-18
Crypto sent on the wrong network or without a Memo can often still be recovered, as long as the coins actually reached an address the exchange controls and that exchange supports this kind of recovery. A missing Memo/Tag is the easiest case: most of the 13 exchanges offer a self-service request for it. Coins sent on a network or as a token the receiving side doesn’t support depend on whether the exchange offers recovery, and some state that it can’t be done. Coins sent to an address that belongs to no exchange can’t be recovered; Binance, Bitget and XT all state that they can’t help.
Recovery isn’t free. For the same missing Memo, Binance charges one network withdrawal fee for that coin, KuCoin charges 40 USDT, MEXC charges 20 USDT, and Bybit charges 5 times the withdrawal fee. Processing takes anywhere from 1 to 60 working days, and Binance, Bybit, KuCoin, XT and Pionex all state that success isn’t guaranteed.
I put the official rules of Binance, OKX, Bybit, Bitget, MEXC, Gate, BingX, KuCoin, HTX, XT, WEEX, Pionex and Ourbit into one comparison table, and worked out how much each one deducts when you send 200 USDT the wrong way. The terms themselves (network, Memo, transfer) are explained in crypto deposit, withdrawal and transfer terms explained.
Key points:
1. Binance’s self-service recovery charges only when the recovery succeeds: the coin’s network withdrawal fee for a missing Memo, and 20 USDT for unlisted tokens or unsupported EVM networks, with an estimated 30 working days.
2. Bybit’s recovery fee for a missing Tag/Memo is 5 times the coin’s withdrawal fee, and transactions older than 180 days aren’t accepted. Unsupported deposits go through manual recovery, which requires a value above USD 500 and charges a flat USD 200.
3. KuCoin charges 40 USDT for a missing Memo, 80 USDT for unlisted tokens and 200 to 500 USDT for unsupported EVM networks. MEXC charges 20 USDT each for hot wallet, Memo, unsupported coin and unsupported network cases.
4. Pionex recovery requests must be submitted within 30 calendar days of the TXID being recorded on-chain, cost from 20 USDT, and may take up to 60 working days.
5. Legitimate exchanges deduct or freeze the recovery fee inside your account and never ask you to transfer money to an individual. If someone claims they can recover your coins, call Taiwan’s 165 hotline to check first.
The information below was checked against official pages on 2026-10-18 (fact-check date) and is shared for reference.
First, work out which mistake it is: 4 cases
Start by looking up the TxID (transaction hash) on a block explorer and check three things: whether the transaction succeeded, which network it actually went over, and who owns the receiving address. If the transaction is still unconfirmed or shows as failed, neither Binance nor KuCoin accepts a recovery request. If it has enough confirmations but still hasn’t been credited, compare it with the table below.
| Case | Example | Usually recoverable? | Where to apply |
|---|---|---|---|
| 1. Missing or wrong Memo/Tag | XRP, XLM, ATOM, or USDT on TON sent without a Memo | Mostly yes; the assets usually go back to the sending address. If you entered someone else’s Memo and the funds landed in their account, the exchange can’t do anything | The receiving exchange’s self-service request (Binance, Bybit, KuCoin, MEXC, Gate and XT all have one) |
| 2. Wrong network that the receiver doesn’t support | USDT sent over BASE to an address that only accepts TRC20; an EVM address used on the wrong EVM network | Depends on the exchange: Binance and KuCoin offer paid recovery for unsupported EVM networks, and MEXC for unsupported networks; Gate and WEEX state that unsupported networks can’t be recovered | The receiving exchange |
| 3. Wrong coin: unlisted, delisted, or a different token with the same name | A token the exchange hasn’t listed; a same-name token with a different contract address | Partly: Binance has “smart retrieval”, and OKX lets you withdraw it yourself from “Non-tradable assets” | The receiving exchange |
| 4. Wrong address: contract address, hot wallet, old address, non-exchange address | Funds sent in through a contract or cross-chain bridge, or to an exchange’s public hot wallet | Hot wallets and old addresses mostly yes; contract addresses depend on the exchange; addresses that don’t belong to the exchange can’t be handled | The receiving exchange; for a non-exchange address, only the address owner |
Source: each exchange’s official help pages (checked 2026-10-18); links are listed below the table in the next section.
One more case isn’t in the table: an amount below the minimum deposit. OKX states that such deposits can’t be reversed or refunded, Bybit also states they won’t be credited or refunded, and Pionex states that a top-up deposit won’t rescue them either. BingX is the exception: if you deposit the same coin on the same network within 3 months, in an amount above the minimum, the two deposits are credited together. HTX states that some coins support crediting small amounts once they accumulate.
Recovery rules at 13 exchanges compared
| Exchange | Self-service entry point | Fee stated officially | Processing time | Not accepted |
|---|---|---|---|---|
| Binance | Self-service recovery request for “deposit not credited” on the website; for unlisted tokens, “Retrieve now” in the deposit history | Missing Memo, delisted tokens: the coin’s network withdrawal fee; smart retrieval: 1 USDT; unlisted tokens (on a supported network), unsupported EVM networks: 20 USDT; hot wallet: free. Charged only on success | 5 to 30 working days (7 for a missing Memo) | Withdrawal transactions, transfers to other users, contract addresses outside the BNB anti-black-hole program, amounts below the minimum deposit |
| OKX | Unsupported coins: App “Assets” → “Non-tradable assets” → “Withdraw”; other cases: customer support | Self-service withdrawal fee in USDT, as shown on the page; support-led recovery “incurs additional fees”, amount not stated officially | Not stated officially | Below the minimum deposit; only some coins support recovery |
| Bybit | Self-service from the “Pending assets” page; missing Memo through the help center’s “crypto deposit not received”; other cases through the asset recovery form | Missing Memo: 5 times the withdrawal fee; manual recovery: flat USD 200; self-service withdrawal of pending assets: depends on the asset, in USDT | Missing Memo 1 to 3 working days; manual recovery review 3 to 5 working days | Manual recovery for value under USD 500; networks such as KCC, Ronin and Cronos; missing Memo transactions older than 180 days or made before 2024-01-22 |
| Bitget | Self-service refund page, or the support form with “I made a wrong deposit” | “May” charge depending on technical needs; amount not stated officially | Usually 10 working days, longer for complex cases | Addresses that don’t belong to Bitget; unsupported networks may not be recoverable |
| MEXC | Help center “uncredited deposit” application form | Hot wallet, missing Memo, unsupported coin, unsupported network: 20 USDT each; coins with deposits disabled: adjusted dynamically to on-chain gas fees; normal deposit not credited: free | Hot wallet, Memo 7 days; unsupported coin or network 21 days | Returned amount below the minimum withdrawal; more than 10 transactions at once requires customer support |
| Gate | Missing Memo, hot wallet: “uncredited deposit return”; other cases: the “wrong deposit recovery” page | Memo: the actual on-chain fee converted to USDT, refunded if the recovery fails; wrong deposit recovery: the English page says 20 USDT per recovery, the Traditional Chinese page says the on-chain fee shown on the page | Not stated officially | Unsupported coins or networks, networks the recovery feature doesn’t support, inscriptions, NFTs; Memo requests above 100 USDT without a screen recording |
| BingX | App “Funding account” → “History” → “Deposit records”, or “deposit not credited” on the website’s deposit page | Charges “a certain recovery fee”; amount set by the review result | 7 to 15 working days | No complete list published officially |
| KuCoin | Help center “crypto deposit not received” self-service recovery | Missing Memo 40 USDT (80 USDT if it can’t go back to the original address and is credited instead); unlisted tokens, hot wallet 80 USDT; unsupported EVM networks 200 to 500 USDT. Paid only after approval | Mostly 2 to 3 days; unsupported EVM networks 14 days; returned within 5 working days after payment | Non-KuCoin addresses, multiple sending addresses, unconfirmed or failed transactions, sending addresses that can’t receive funds, coins under maintenance |
| HTX | The submission link on the help center’s “deposit issues” page | Not stated officially | Deposits to a platform system address: expected to take 1 more month after the details are verified; other cases not stated officially | Addresses that don’t belong to HTX |
| XT | Memo: online application (a live video recording must be uploaded); coins not listed, wrong contract: submit a ticket | Memo: service fee charged in USDT, amount shown on the application page; no figure stated officially | Memo at least 3 working days; coins not listed 1 to 2 weeks or longer | Addresses that don’t belong to XT |
| WEEX | No recovery application process stated officially | Not stated officially | Not stated officially | Unsupported methods or coins “cannot be recovered”; wrong-network deposits via opBNB can’t be recovered |
| Pionex | Deposit recovery form (link in the help center) | From 20 USDT, higher for complex transactions; paid separately, can’t be deducted from the deposit | Review 1 to 3 working days; up to 60 working days | More than 30 calendar days since the TXID was recorded on-chain; below the minimum deposit |
| Ourbit | Support center self-service “incorrect deposit return request” | A fee is charged, amount not stated officially; refunded if recovery isn’t possible | Not stated officially | Not stated officially |
Sources (checked 2026-10-18): Binance self-service recovery guide (updated 2026-05-29), Binance incorrect deposit FAQ; OKX deposit not credited (updated 2026-09-22), OKX self-service withdrawal of unsupported coins (updated 2026-09-09), OKX deposit and withdrawal fees; Bybit missing Tag/Memo recovery (updated 2026-10-16), Bybit unsupported deposit recovery rules (updated 2026-03-23); Bitget wrong token or network deposits, Bitget missing tag deposit recovery; MEXC uncredited deposit application guide, MEXC uncredited deposit return; Gate uncredited deposit return, Gate deposit FAQ (Traditional Chinese), Gate deposit FAQ (English); BingX failed asset recovery; KuCoin incorrect deposit recovery fees (updated 2025-12-16), KuCoin self-service recovery guide (updated 2026-07-08); HTX deposit issues (Simplified Chinese page); XT incorrect deposit cases (updated 2026-10-09), XT Memo recovery guide (English, updated 2026-09-25); WEEX deposit address and wrong network notes; Pionex deposit not credited troubleshooting; Ourbit support center.
A few details that are easy to miss: Binance states that you should file the self-service recovery request only if the deposit still hasn’t arrived after 1 hour, and the processing time starts only once it receives complete information and the fee. MEXC freezes 20 USDT in your spot account as soon as you submit the supplementary information, deducting it only on success and unfreezing it on failure. Bybit’s USD 200 comes out of the recovered assets, with the value converted using CoinMarketCap. Gate’s English and Traditional Chinese pages describe the fee for “wrong deposit recovery” differently; I list both, and the amount shown on the application page is what applies.
Sent 200 USDT the wrong way: how much does each exchange deduct?
Here is the math using the official fees in the table above, assuming you sent tokens worth 200 USDT by mistake and the exchange decides they can be recovered.
| Exchange and case | Recovery fee | Roughly what you get back | Fee as share |
|---|---|---|---|
| Binance: unsupported EVM network | 20 USDT | 180 USDT | 10% |
| Binance: smart retrieval of an unlisted token | 1 USDT | 199 USDT | 0.5% |
| MEXC: unsupported network | 20 USDT | 180 USDT | 10% |
| Pionex: standard recovery | From 20 USDT (paid separately) | 200 USDT minus 20 USDT or more | 10% or more |
| KuCoin: unlisted token on a supported network | 80 USDT | 120 USDT | 40% |
| KuCoin: unsupported EVM network | 200 to 500 USDT | 0, and you may have to pay extra | 100% or more |
| Bybit: manual recovery | USD 200 | Not accepted (value not above USD 500) | — |
Basis: the official fees in the previous section’s table (checked 2026-10-18). The amounts returned don’t subtract the on-chain fee for sending the funds back, and don’t account for price changes during processing.
The same mistake can end very differently at different exchanges. If you sent a small amount the wrong way, first work out what share the recovery fee would take, then decide whether to apply. On an unsupported EVM network at KuCoin, an incorrect deposit of 200 USDT or less leaves nothing after the fee. Bybit’s manual recovery accepts only cases above USD 500, and if the amount is right at USD 500, you get back just USD 300 after the USD 200 fee.
Now the math for a missing Memo, using a deposit of 100 XRP as an example. On 2026-10-18, Binance’s withdrawal fee page listed the XRP (XRP Ledger) withdrawal fee as 0.2 XRP, and Binance says the recovery fee is generally that coin’s transfer fee, so you would get back about 99.8 XRP. In the example on Bybit’s help page, the XRP withdrawal fee is 0.25 XRP, so the recovery fee is 5 times that, 1.25 XRP. KuCoin and MEXC charge a flat 40 USDT and 20 USDT no matter how much XRP you sent. If those 100 XRP were worth only 100 USDT, KuCoin’s fee would be 40% of it.
What do you need for a recovery request?
The exchanges’ forms ask for much the same information, and if what you enter doesn’t match the on-chain record, the request will be rejected. Here are the items the exchanges list:
- TxID / transaction hash: enter only the hash itself, not a block explorer URL, and not an address or amount. Binance recommends copying and pasting it directly; Pionex states that a wrong TXID is the most common reason for rejection. For tokens on TON, MEXC requires the format “hash:Lt value”.
- Full coin name and network: Binance asks for the complete ticker, for example sUSD, not USD; the network you select must match the on-chain record.
- Exact amount: Binance and KuCoin both ask for no more than 8 decimal places and no thousands separators.
- Receiving address and Memo: your exchange deposit address, meaning the destination address of that transaction.
- A return address that can receive funds: a missing Memo deposit can usually only go back to the original sending address. KuCoin doesn’t accept requests where the sending address can’t receive funds; Bybit’s manual recovery requires an external, non-Bybit wallet address on the same network.
- Screenshots or a recording from the sending side: for Memo requests above 100 USDT, Gate asks you to upload a full recording of logging in to the withdrawal platform and opening the order details. XT requires a live video recording (screen recordings aren’t accepted) that shows your face, the login process and the withdrawal record. For a missing Memo, Pionex may ask for a recording and for you to send another small amount from the same wallet, this time with the correct Memo.
- Keep some USDT in your account: MEXC, Gate, XT and OKX (withdrawal of non-tradable assets) all deduct the fee from your account balance, so the request won’t go through if the balance is too low.
- Watch the deadlines: Pionex 30 calendar days, Bybit 180 days for a missing Memo. The others don’t state a deadline, and Bitget warns that the longer you wait, the harder recovery gets.
Sources: Binance Tag/Memo recovery application guide, KuCoin Memo recovery guide (updated 2026-07-13), and the exchange pages listed in the previous section.
Withdrew from exchange A to exchange B on the wrong network: which one do you contact?
Start with B, the receiving side. Once the assets leave A, they sit at an address B controls, and only B can deal with them. OKX’s guide to withdrawing on the wrong network (updated 2026-08-26) states that if you withdraw to another platform on the wrong network, you need to contact that platform’s support, and that once the status shows “Withdrawing” or “Sent”, it can’t be cancelled on OKX (OKX guide to withdrawing assets the other platform doesn’t support). Binance also states that if you enter the wrong address or Memo when withdrawing, Binance can’t help recover it and you should contact the other platform. Bitget likewise states that it can’t handle transactions sent to external exchanges or third-party wallets.
When you apply to B, what you need from A is evidence: a screenshot of A’s withdrawal record (with the TxID, coin, amount and time) and B’s deposit address. Gate and XT ask for a recording of logging in to A and opening the withdrawal record, so save the record as soon as you press withdraw.
There are two cases where you go back to A:
- B sends the assets back to A: the returned funds aren’t always credited automatically at A. For “withdrawal to another platform failed and was returned to KuCoin”, KuCoin credits it after charging 40 USDT. BingX asks for the return TXID plus a screenshot from the other platform showing both the return TXID and the original deposit TXID, and takes 7 to 15 working days.
- You actually withdrew to your own wallet: if the receiving address is a wallet whose private key or seed phrase you hold, OKX suggests importing the private key or seed phrase into OKX Wallet or MetaMask, switching to the network you picked by mistake, and sending the funds back to the exchange. The wallet first needs that network’s native coin to pay gas.
If B confirms the coins aren’t at an address it controls, nobody can help you. Binance’s incorrect deposit FAQ suggests contacting the address owner or the platform the address belongs to.
How do you avoid a wrong deposit next time?
- Send a small test first: Bitget and WEEX both recommend a small test transfer. The test amount must be above the receiver’s minimum deposit, or the test itself won’t be credited.
- Go by the networks the receiver supports: Binance’s withdrawal guide says not to just pick the network with the lowest fee, but one the receiving platform supports. OKX’s deposit page shows token contracts: App “Assets” → “Deposit” → “On-chain deposit” → choose the coin → choose the network → “Token contract”. For tokens with the same name, compare the contract address.
- If a Memo field appears, copy it exactly: whether you need one depends on the network, not just the coin. On 2026-10-18, Binance’s public network data showed that XRP over XRP Ledger needs a MEMO while XRP over BSC doesn’t, and USDT over TON needs one too.
- Use an address whitelist: once it’s on, you can only withdraw to addresses saved in advance, which removes one chance of pasting the wrong address by hand. For OKX’s setup, see the OKX withdrawal allowlist guide.
- One deposit per transaction, sent directly from a wallet: OKX warns against bundling several deposits into one transaction; KuCoin doesn’t accept recovery requests with multiple sending addresses; Bybit and Pionex both warn that funds sent in through a smart contract or cross-chain bridge may not be credited automatically.
- Check announcements before you transfer: exchanges change deposit addresses or suspend networks. OKX changed some deposit addresses on 2025-03-27, and WEEX has also announced old deposit addresses being retired, so update any old addresses saved in your address book.
The fees and supported networks for USDT at each exchange are in USDT withdrawal fees compared.
Recovery scams: people who claim they can get your coins back
People who have just sent coins to the wrong place are anxious, and they often see ads on social media or in search results for “professional crypto tracing”, “hacker teams” or “lawyer-assisted recovery”. These paid “recovery services” are a common second scam; the tactics are covered in fake exchange withdrawal scams and common crypto exchange scam types.
Checked against the official rules, they’re easy to spot:
- Legitimate recovery is always requested inside your exchange account, and the fee is frozen in or deducted from your account balance, or taken out of the recovered assets (this is how MEXC, KuCoin, Bybit and Binance do it). You’re never asked to transfer money to a personal address or bank account.
- OKX’s guide to scam tactics (updated 2026-09-07) states that OKX will never contact you privately to ask you to withdraw or transfer coins, or to give your seed phrase or private key.
- Only the receiving exchange can move funds at addresses it controls. Anyone who claims they can “pull the coins back” from someone else’s address isn’t following any official exchange process.
If someone in Taiwan claims they can recover your coins, you can call the 165 anti-fraud hotline or check on the 165 anti-fraud website.
FAQ
Can crypto sent on the wrong network be recovered?
It depends on whether the receiving exchange supports recovery for that network, and success isn’t guaranteed. For unsupported EVM networks, Binance charges 20 USDT and KuCoin 200 to 500 USDT; MEXC charges 20 USDT for unsupported networks. Gate and WEEX state that unsupported networks can’t be recovered.
What if I forgot the Memo when depositing?
Submit a recovery request on the receiving exchange’s self-service page; the assets usually go back to the original sending address. Fees differ by exchange: Binance charges the coin’s network withdrawal fee, Bybit 5 times the withdrawal fee, KuCoin 40 USDT, MEXC 20 USDT, and Gate the actual on-chain fee.
How do I recover a wrong-network deposit on Binance?
If the deposit still hasn’t arrived after 1 hour, file the self-service recovery request for “deposit not credited” on the Binance website, paste in the TxID and submit. Unsupported EVM networks cost 20 USDT and take an estimated 30 working days. For an unlisted token, if the deposit history shows “incorrect deposit”, you can press “Retrieve now”, which costs 1 USDT. You’re charged only if the recovery succeeds.
How do I recover the wrong coin sent to OKX?
Coins OKX doesn’t support show up under “Non-tradable assets”, and you can withdraw them yourself from there, with the fee deducted from your account in USDT. On the website, the path is “Assets” → “My assets” → “Funding account” → “Non-tradable assets”. If the withdraw button is grayed out, submit the feedback form. For other cases, such as the wrong network or a missing Tag, contact customer support; OKX states that only some coins support recovery and that extra fees apply.
How long does recovery take?
Anywhere from 1 to 60 working days. Bybit takes 1 to 3 working days for a missing Memo, KuCoin mostly 2 to 3 days, MEXC 7 to 21 days, Bitget usually 10 working days, Binance up to an estimated 30 working days, and Pionex up to 60 working days.
Are deposits below the minimum refunded?
At most exchanges, no. OKX, Bybit and Pionex all state that deposits below the minimum are neither credited nor refunded. BingX lets you deposit the same coin on the same network within 3 months, in an amount above the minimum, and credits the two deposits together.
I picked the wrong network when withdrawing. Do I contact the sending exchange or the receiving one?
Contact the receiving exchange, because the coins are sitting at an address it controls. OKX, Binance and Bitget all state that the sending side can’t retrieve a withdrawal that has already been sent.
Can I trust online services that say they can recover my crypto?
Don’t take them at their word; call Taiwan’s 165 hotline to check first. Exchange recovery is always requested inside your own account, the fee is deducted within the account, and you’ll never be asked to transfer money to an individual or hand over your seed phrase or private key.
Further reading: crypto deposit, withdrawal and transfer terms explained, USDT withdrawal fees compared, what is an exchange UID, fake exchange withdrawal scams. For an introduction to each exchange, see the Binance review, OKX review, Bybit review, KuCoin review, MEXC review and Pionex review; referral codes and automatic fee rebates are collected in the crypto exchange referral codes roundup.